Fair review. Original-source refunds only.

1. Scope

This policy applies to supporter payments, paid live interactions, Magic Drop, Magic Boost-related transactions, Streamer Membership and duplicate or failed payment issues.

Mandatory refund, consumer and payment rights available under applicable law remain unaffected.

2. When a transaction may qualify

A transaction may qualify for full or partial refund review where reliable records support the request.

• A duplicate captured payment
• A captured payment confirmed by the provider but not received by the intended Magic+ flow
• A paid digital interaction not delivered because of a verified Magic+ technical failure
• Creator cancellation or rejection before delivery for a reason not caused by supporter misconduct
• A payment captured for a feature that was unavailable and could not reasonably be delivered later
• An unauthorised transaction supported by appropriate bank or payment-provider evidence
• Another refund required by applicable law

3. When a refund is generally not available

A refund is normally not available solely because the supporter changed their mind after successful delivery, disliked a creator’s reaction, expected greater recognition or disagreed with a lawful moderation decision.

Transactions involving prohibited content, fraud, stolen payment instruments, chargeback abuse or deliberate rule evasion may be denied, reversed or referred for further review.

• The live interaction was successfully delivered
• The supporter used incorrect text or selected the wrong enabled option
• The stream ended after the interaction had already been delivered
• A Magic Goal or Magic Boost level was not reached
• The supporter expected a financial return, ownership right or special relationship with the creator
• The request is unsupported, misleading or abusive

4. Moderated or rejected content

Messages, voice text and creator interactions remain subject to the Community Guidelines and creator moderation.

Where prohibited content is rejected, refund eligibility depends on what the checkout disclosed, the reason for rejection, whether any support component was delivered and applicable law. A policy violation does not create an automatic right to refund.

5. Magic Drop

A Magic Drop may qualify for review if a captured payment was verified but the paid Drop was not delivered because of a platform failure or creator cancellation before delivery.

No refund is normally due after the Drop or an expressly permitted substitute has been delivered.

6. Magic Boost

A contribution to an active Magic Boost is not conditional on the Boost reaching a particular level, combo, Community Choice result or Overdrive.

Refunds are not provided merely because the timer expired or the target was not completed. An approved transaction refund will reduce or adjust Boost totals, analytics and related logged-in supporter XP.

7. Streamer Membership cancellation

A streamer may cancel future membership renewal through the available account or billing controls.

Cancellation normally keeps access active until the end of the paid period. No prorated refund is normally provided for a partially used period unless there is a duplicate charge, verified billing error, material non-delivery or a legal requirement.

8. How to request review

Submit the request through the Contact Us page as soon as possible, normally within 7 calendar days of the transaction or discovery of the issue.

Include the payment reference, date, amount, streamer, feature, account or receipt email, reason and any relevant screenshot. Do not send OTPs, UPI PINs or complete card credentials.

9. Review process

Magic+ may examine payment-provider status, creator logs, moderation records, OBS delivery events, refund history, account activity and fraud signals.

We may request additional verification. Failure to provide enough information may delay or prevent a decision.

10. Refund amount

A refund may be full or partial depending on what was paid, what was delivered and what can be verified.

A refund cannot exceed the captured payment amount. Any non-refundable taxes, charges or deductions will be handled according to applicable law and the payment provider’s rules.

11. Refund destination and timing

Approved refunds are sent only to the original payment method. Magic+ does not issue refunds to a different bank account, cash balance or Magic+ wallet.

After initiation, a normal refund typically takes about 5–10 business days to reflect, depending on the payment method, bank and payment network. A refund may remain pending while the provider or bank processes it.

12. Failed or debited payment attempts

If a payment fails but the bank shows a debit, the payment provider or bank may automatically reverse the amount according to its processing timelines.

The supporter should keep the bank reference and contact support if the reversal does not appear after the payment provider’s stated period.

13. Chargebacks and disputes

Before raising a chargeback, contact Magic+ with the payment reference so the transaction can be reviewed.

False, duplicate or abusive chargebacks may result in account restrictions, payout holds, evidence submission to the payment provider or other lawful action.

14. XP, recognition and reporting adjustments

An approved refund, chargeback, reversal or invalid payment may reverse Magic XP, badges, supporter-wall recognition, Goal progress, Boost progress and analytics associated with that transaction.

These adjustments do not create a separate cash claim.

15. Cancellation of queued interactions

A supporter may request cancellation before delivery, but cancellation is not guaranteed once payment is captured or the event has entered moderation, queue processing or OBS delivery.

Where cancellation is technically possible, refund eligibility will be reviewed under this policy.

16. Policy abuse

Magic+ may restrict repeated unsupported requests, falsified evidence, refund cycling, friendly fraud or attempts to obtain both delivery and refund.

Serious payment abuse may also affect streamer settlements or supporter access while the matter is reviewed.