Terms & Conditions
MagicPlus provides technology for supporter payments and creator-controlled live interactions. Users must provide accurate information, follow applicable law and use the platform only for lawful live-stream activity.
Accounts and eligibility
Supporters and streamers use verified email accounts with password-based sign-in. Streamers must complete application, KYC and payout verification before support payments are enabled. MagicPlus may suspend access for fraud, abuse, policy violations or regulatory requirements.
Payments and fees
Support payments are processed through Razorpay. MagicPlus charges a 10% platform fee plus GST as applicable. Creator payout estimates may also be affected by statutory withholding, chargebacks, refunds or payment-provider actions.
Live interactions
Creators control whether eligible interactions are approved, queued, played, completed or rejected under the applicable feature rules. No user may use interactions to threaten, harass, impersonate or publish unlawful content.
Custom Voice consent and use
Supporter Custom Voices may be created only from the supporter’s own voice. By creating a custom voice, the supporter confirms that the submitted recording is their own voice and authorises MagicPlus and its configured voice-technology provider to process the recording for Instant Voice Cloning and Magic Voice playback.
Users must not clone, imitate or submit another person’s voice without lawful authority. MagicPlus may disable or revoke custom-voice access where consent, ownership, safety or abuse requirements are not met.
A supporter may delete a saved custom voice from their account. MagicPlus will request deletion of the corresponding provider voice where supported. Deleting a voice does not require MagicPlus to erase transaction, consent, security or audit records that must be retained for legitimate operational or legal purposes.
Privacy Policy
MagicPlus processes account identity, creator application, KYC, payout, transaction, device, support and moderation data to operate and secure the platform.
Purpose and sharing
Data may be shared with payment processors, KYC/payout providers, infrastructure vendors and authorities where required. MagicPlus does not publish legal names, KYC documents, payout details or private admin records.
Retention and rights
Records are retained for operational, contractual, tax, fraud-prevention and legal obligations. Privacy requests may be sent to privacy@magicplus.in from the registered email address.
Voice recordings and custom voices
When a supporter chooses to create a Custom Voice, the selected voice recording is transmitted securely to the configured voice-technology provider, currently MagicPlus Voice+ when that service is enabled, for voice-clone creation and verification. MagicPlus does not retain the original source recording as a permanent media file after it is forwarded for processing.
MagicPlus may retain the custom voice name, provider and provider voice identifiers, consent record, verification and lifecycle status, timestamps and safety or audit information required to operate and protect the feature. Generated Magic Voice audio may be stored temporarily for live delivery and is removed after its configured expiry period.
Deleting a Custom Voice requests removal of the associated provider voice and marks it unavailable in MagicPlus. Privacy or deletion questions may be sent to privacy@magicplus.in from the registered account email.
Refund & Cancellation Policy
Successful live interactions are generally non-refundable because they are delivered digitally and may enter a creator's live queue immediately.
Magic Challenge exception
If a creator never starts an accepted Magic Challenge, the supporter may request a platform review. Approved cases may result in a refund to the original payment method and creator-side consequences.
Failed or duplicate payments
Failed, reversed or duplicate charges are reviewed using Razorpay records and the MagicPlus reference ID. Refund timing depends on the payment provider and issuing bank.
Shipping & Digital Delivery
MagicPlus does not ship physical goods. Services are delivered digitally through payment confirmation, account history, creator queues, Magic XP updates, receipts and overlay events.
Delivery may be delayed by moderation, stream availability, provider outage, queue conditions or network failure. A successful payment record remains available in the relevant dashboard.
Community Guidelines
Do not use MagicPlus for threats, hate, sexual exploitation, targeted harassment, doxxing, scams, illegal goods, self-harm encouragement or instructions for wrongdoing.
Creators must moderate live content responsibly, configure blocked words, protect overlay URLs and comply with the rules of their streaming platform.
Content Policy
Messages and voice text must be lawful, non-infringing and appropriate for a live audience. Streamers may reject content at their discretion. MagicPlus may block content, accounts or transactions to meet safety, fraud or legal requirements.
For copyright or legal notices, contact legal@magicplus.in with sufficient identification and supporting material.
Voice cloning safety
Custom Voice is limited to self-voice cloning with explicit consent. Celebrity, creator, streamer, public-figure or other third-party voice impersonation is not permitted without lawful authority. MagicPlus may revoke a clone, block further voice creation or suspend an account where misuse is detected.