Terms & Conditions
This page is a binding agreement between you ("User", "Supporter" or "Streamer") and MagicPlus, a creator-support platform founded and operated by Rakesh Mishra in India. By creating an account, applying as a streamer, or sending a payment through MagicPlus, you accept every section below.
1. Definitions
- "Streamer" / "Creator" — an applicant or approved user who receives supporter payments and runs live interactions.
- "Supporter" — a user who sends a payment to a Streamer through Magic Tip, Magic Voice, Magic Poll or Magic Challenge.
- "Interaction" — any of the seven core features: Magic Tip, Magic Voice, Magic Poll, Magic Wall, Magic Goal, Magic Challenge and Magic Boost.
- "Platform fee" — the 10% fee plus applicable GST that MagicPlus deducts from each successful Interaction before the Streamer payout estimate is calculated.
- "Reference ID" — the unique MagicPlus transaction reference generated for every payment attempt.
2. Eligibility and accounts
- You must be at least 18 years old, or the age of legal majority in your jurisdiction, to register as a Streamer or to send a paid Interaction as a Supporter.
- Supporters and streamers use verified email accounts with password-based sign-in. You are responsible for keeping your credentials confidential; MagicPlus is not liable for losses caused by unauthorised access to an account you failed to secure.
- You must provide accurate registration information. Submitting false identity, contact or payout information may result in suspension without prior notice.
3. Streamer obligations
- Streamers must complete the application process, KYC verification and payout account setup before support payments are enabled on their page.
- Streamers are solely responsible for configuring their own feature rules (amounts, moderation, blocked words, overlay behaviour) within the limits MagicPlus's platform enforces.
- Streamers must keep their signed overlay URL confidential. MagicPlus is not responsible for consequences of a leaked or shared overlay link.
- Streamers are solely responsible for determining and remitting any taxes (including GST and income tax) applicable to the payouts they receive. MagicPlus does not act as a tax agent or employer.
- Streamers must moderate their own live content responsibly and comply with the rules of whichever streaming platform (YouTube, Twitch, Kick or other) they broadcast on.
4. Supporter obligations
- You warrant that you are the authorised holder of any payment method you use. Using a stolen or unauthorised card is fraud and will result in an immediate, permanent ban and may be reported to the relevant authorities.
- Sending a paid Interaction does not entitle you to private access, merchandise, personal contact with the Streamer, or control over their stream or content decisions.
- You are solely responsible for the accuracy of the amount and message you submit before confirming a payment.
5. Payments and fees
- Support payments are processed through Razorpay. MagicPlus does not store your full card, UPI or bank details — Razorpay handles and stores payment credentials directly.
- MagicPlus charges a 10% platform fee on the payment amount, plus GST on that fee as applicable. This is the entire platform fee — there is no separate listing, withdrawal or hidden charge anywhere else in the flow.
- The Streamer payout estimate is calculated before the payment is confirmed and stored against the transaction Reference ID, so the breakdown you see before paying is the one that applies.
- Streamer payouts settle through Razorpay Route to the bank account linked during KYC and payout verification.
6. Nature of the service (digital delivery)
MagicPlus provides a technology platform, not physical goods. An Interaction is considered fully delivered once payment is confirmed and the interaction has entered the Streamer's live queue or overlay pipeline — see the Shipping & Digital Delivery Policy for the full definition per feature.
7. Feature-specific terms
- Magic Tip — a fixed-amount, no-message alert. The Supporter's name and amount appear on stream; there is no text-to-speech component.
- Magic Voice — a paid, tiered message read aloud on stream using an available MagicPlus voice or, where the Streamer allows it, a Supporter's own saved Custom Voice. See the Custom Voice section below for consent terms.
- Magic Poll — a paid vote on a Streamer-defined question. The Streamer controls timing, options and when results close; votes are not refundable once cast.
- Magic Wall — a live, automatically updating ranking of a Streamer's top supporters. Ranking is calculated from eligible Interaction totals and is not manually editable by either party.
- Magic Goal — a single active stream goal that accumulates value from eligible Magic Tip, Magic Voice and Magic Challenge activity. MagicPlus does not guarantee a goal will be reached.
- Magic Challenge — a paid, timed live challenge. A Streamer may accept, run, extend or decline a submitted Challenge. If an accepted Challenge is never started by the Streamer, the Supporter may request a refund review under the Refund & Cancellation Policy. Only one Challenge may run per Streamer at a time.
- Magic Boost — an automatic, backend-controlled event triggered by qualifying live activity. Its duration, XP multiplier, character-limit bonus and cooldown are configured by MagicPlus and are not purchasable directly.
7a. Custom Voice consent and use
Supporter Custom Voices may be created only from the supporter's own voice. By creating a custom voice, the supporter confirms that the submitted recording is their own voice and authorises MagicPlus and its configured voice-technology provider to process the recording for Instant Voice Cloning and Magic Voice playback.
Users must not clone, imitate or submit another person's voice without lawful authority. MagicPlus may disable or revoke custom-voice access where consent, ownership, safety or abuse requirements are not met.
A supporter may delete a saved custom voice from their account. MagicPlus will request deletion of the corresponding provider voice where supported. Deleting a voice does not require MagicPlus to erase transaction, consent, security or audit records that must be retained for legitimate operational or legal purposes.
8. Magic XP
- Signed-in supporters earn 1 Magic XP per ₹1 of successful, eligible support.
- Eligible support sent during an active Magic Boost window earns double Magic XP.
- Magic XP is a rewards and ranking mechanism only. It is non-redeemable, has no cash value, and is not transferable between accounts at initial launch.
9. Prohibited conduct
- Threats, hate speech, harassment, doxxing, sexual exploitation, impersonation, scams, promotion of illegal goods, self-harm encouragement, or instructions for wrongdoing.
- Attempting to bypass feature limits, KYC checks, moderation filters, or the payment flow.
- Using stolen payment instruments, laundering funds, or self-funding through your own Streamer page to inflate metrics.
- Violations may result in message blocking, feature suspension, account termination, or a report to law enforcement or MagicPlus's payment partners.
10. Content and moderation
Streamers may reject, skip, mute or moderate any Interaction at their discretion, including configuring blocked words. A moderated or rejected message does not entitle the Supporter to a refund except where the Refund & Cancellation Policy specifically says otherwise (the Magic Challenge non-start exception).
11. Fraud prevention and account action
MagicPlus may withhold a payout, suspend an account, or reverse a credit where fraud, chargeback abuse, KYC mismatch or platform-partner risk rules are triggered. We may cooperate with law enforcement and payment partners to investigate suspicious activity.
12. Intellectual property
MagicPlus owns the platform's software, design and brand. Streamers grant MagicPlus a limited licence to display their handle, avatar and public profile information solely to operate their support page and overlay. Streamers retain ownership of their own content and branding.
13. Third-party services
MagicPlus is not affiliated with Razorpay, YouTube, Twitch, Kick, or any voice-technology provider beyond using their services under commercial agreement. We are not liable for outages, policy changes, or account actions taken by these third parties, including a Streamer being suspended on their streaming platform.
14. Disclaimer of warranties
MagicPlus is provided "as is" and "as available". We do not guarantee uninterrupted, error-free or always-available service. Occasional downtime for maintenance, provider outages, or platform updates may occur.
15. Limitation of liability
To the maximum extent permitted by law, MagicPlus and its founder, officers, employees and service providers are not liable for indirect, incidental, special or consequential damages — including lost revenue, lost Magic XP standing, or lost streaming opportunity — arising from your use of the platform.
16. Indemnification
You agree to indemnify and hold MagicPlus harmless from claims, damages and reasonable legal costs arising from your breach of these Terms, your content, or your misuse of the platform.
17. Termination
MagicPlus may suspend or terminate any account at any time for fraud, abuse, policy violation, or regulatory requirement, with or without prior notice depending on severity. Obligations that by their nature should survive termination — including payment, confidentiality and liability provisions — continue to apply.
18. Grievance redressal
In accordance with applicable Indian intermediary guidelines, grievances relating to this platform may be addressed to the Grievance Officer:
Rakesh Mishra, Founder — founder@magicplus.in. We aim to acknowledge grievances within 24 hours and resolve them within 15 days, or sooner where law requires.
19. Governing law and jurisdiction
These Terms are governed by the laws of India. Any dispute arising from these Terms is subject to the exclusive jurisdiction of the competent courts of India.
20. Severability and changes
If any provision of these Terms is found unenforceable, the remaining provisions continue in full effect. MagicPlus may update these Terms at any time by posting the revised version here; continued use of the platform after an update constitutes acceptance of the changes.
21. Contact
General, creator and payment enquiries: support@magicplus.in · Legal notices and grievances: founder@magicplus.in
Privacy Policy
This Privacy Policy explains what MagicPlus collects, why, and how it is protected. It applies to Supporters, Streamers and visitors of magicplus.in.
1. Information we collect
- Account data — email, hashed password, display name, handle and avatar.
- Streamer application & KYC data — identity documents, payout account details and verification status, collected to meet payment-partner and regulatory requirements before payouts are enabled.
- Transaction data — amount, fee breakdown, Reference ID, timestamp, feature type and payment status for every attempted or completed Interaction.
- Voice recordings — where a Supporter opts to create a Custom Voice, the submitted recording and related consent and lifecycle records.
- Device and usage data — IP address, browser type, and basic session information used for security, fraud detection and platform stability.
- Cookies — used to maintain your signed-in session and platform preferences. See Section 7.
2. How we use information
- To process payments, calculate fee breakdowns, and deliver Interactions to the correct Streamer in real time.
- To verify Streamer identity and payout eligibility (KYC/AML compliance).
- To detect and prevent fraud, chargeback abuse and account misuse.
- To operate Magic Voice, including Custom Voice creation and playback.
- To respond to support, grievance and legal requests.
3. Legal basis and consent
Where consent is the basis for processing (for example, creating a Custom Voice, or optional marketing email), we ask for it explicitly and you may withdraw it at any time by contacting support@magicplus.in. Other processing is necessary to perform our contract with you (processing a payment) or to meet a legal obligation (KYC/AML, tax records).
4. Sharing and disclosure
- Razorpay — processes and stores your payment method details directly; MagicPlus never sees or stores full card, UPI or bank credentials.
- KYC and payout verification providers — process Streamer identity and bank account details to enable payouts.
- Voice-technology providers — receive a Supporter's voice recording solely to create or operate a Custom Voice. See Section 5.
- Infrastructure vendors — hosting, database and email delivery providers process data strictly to operate the platform.
- Legal and regulatory disclosure — we may disclose data where required by law, court order, or to report suspected financial crime.
- We do not sell personal data, and we never publish legal names, KYC documents, payout details or internal admin/moderation records.
5. Voice recordings and custom voices
When a supporter chooses to create a Custom Voice, the selected voice recording is transmitted securely to the configured voice-technology provider, currently ElevenLabs when that service is enabled, for voice-clone creation and verification. MagicPlus does not retain the original source recording as a permanent media file after it is forwarded for processing.
MagicPlus may retain the custom voice name, provider and provider voice identifiers, consent record, verification and lifecycle status, timestamps and safety or audit information required to operate and protect the feature. Generated Magic Voice audio may be stored temporarily for live delivery and is removed after its configured expiry period.
Deleting a Custom Voice requests removal of the associated provider voice and marks it unavailable in MagicPlus. Privacy or deletion questions may be sent to support@magicplus.in from the registered account email.
6. Data retention
- Transaction, consent, security and audit records are retained for as long as required for accounting, tax, fraud-prevention and legal-obligation purposes, even after you close your account or delete a Custom Voice.
- KYC and payout records are retained for the period required by our payment partners' and applicable financial regulations.
- Account profile data (display name, avatar, preferences) is removed on request once retained obligations above no longer apply.
7. Cookies
MagicPlus uses cookies strictly to maintain your signed-in session and basic preferences. We do not use cookies to track you across unrelated third-party websites for advertising.
8. Security
Payment data is encrypted in transit and handled by PCI-DSS-compliant infrastructure at Razorpay. Passwords are stored hashed, never in plain text. Access to KYC, payout and moderation data is restricted to authorised MagicPlus administration only.
9. Your rights
You may request access to, correction of, or deletion of your personal data (subject to the retention exceptions above) by writing to support@magicplus.in from your registered email address. We aim to respond within a reasonable time as required under applicable Indian data-protection law.
10. Children's privacy
MagicPlus is not directed at, and must not be used by, anyone under 18 years of age, given the platform's financial and voice-data processing nature.
11. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be reflected on this page with an updated effective date; continued use after an update constitutes acceptance.
12. Contact
Privacy and security requests: support@magicplus.in
Refund & Cancellation Policy
Please read this policy before sending any payment. By using MagicPlus, you agree to the terms below.
1. General rule: successful Interactions are final
Magic Tip, Magic Voice and Magic Poll are delivered digitally and near-instantly. Once payment is confirmed and the Interaction has entered the Streamer's live queue or overlay, it is considered fully rendered and is non-refundable.
2. Magic Challenge exception
- If a Streamer accepts a Magic Challenge but never starts it, the Supporter may request a platform review by contacting support@magicplus.in with their Reference ID.
- Approved reviews may result in a refund to the original payment method and creator-side consequences.
- A Challenge that is started and then fails or ends early is not automatically eligible — each case is reviewed on the recorded platform data (acceptance, start and completion timestamps).
3. No-chargeback policy
You agree not to file a chargeback or payment dispute with your bank or card issuer for a successful, rendered Interaction. Attempting to reverse a valid transaction after the service has been delivered is a violation of the Terms & Conditions and may result in a permanent ban and a report to the relevant payment-fraud authorities.
4. Blocked or moderated content
If your message is blocked by moderation filters or Streamer settings, or if your account is actioned for a Community Guidelines violation, the payment is still considered rendered and is not refunded — the processing and delivery attempt already occurred.
5. Failed or duplicate payments
Failed, reversed or duplicate charges are reviewed against Razorpay's transaction records and your MagicPlus Reference ID. Refund timing for a confirmed technical error depends on your payment method and issuing bank, typically 5–10 business days once approved.
6. Streamer-side refunds
MagicPlus cannot compel or process a refund on behalf of a Streamer for a delivered Interaction outside the exceptions above. Any goodwill refund a Streamer chooses to offer is between the Streamer and Supporter directly.
7. How to request a review
Email support@magicplus.in with your Reference ID, the amount, and a clear description of the issue. We aim to respond within 5 business days.
Shipping & Digital Delivery Policy
1. Nature of service
MagicPlus does not ship physical goods. Every Interaction is a digital service — there are no shipping charges, delivery addresses or courier tracking numbers involved in any transaction.
2. What "delivery" means on MagicPlus
- Magic Tip is delivered when the alert enters the Streamer's overlay display queue.
- Magic Voice is delivered when the message enters the text-to-speech playback queue.
- Magic Poll is delivered when the vote is recorded against the live poll.
- Magic Challenge is delivered when the submission enters the Streamer's accept/decline queue.
- Magic Wall and Magic Goal update automatically from eligible Interaction totals — there is no separate delivery step for these.
3. Delivery timeline
Delivery is automated and near-instant on successful payment confirmation from Razorpay. Actual on-stream appearance can be affected by Streamer moderation, stream availability, overlay/OBS connectivity, or network conditions outside MagicPlus's control — a confirmed payment record remains available in your account regardless of on-stream timing.
4. Proof of delivery
MagicPlus retains server logs, timestamps and the transaction Reference ID as the definitive record that an Interaction was processed and queued for delivery. This record is used to resolve delivery disputes and payment queries.
Community Guidelines
MagicPlus exists to help Streamers connect with real supporters. These guidelines apply to every Supporter and Streamer using the platform.
1. Core values
- Respect — treat every person on the platform courteously.
- Authenticity — no impersonation, fake identities, or misleading claims.
- Safety — MagicPlus operates under strict financial-platform compliance; content that puts that at risk is not tolerated.
2. Strictly prohibited content
- Hate speech, threats, violence or discrimination based on any protected characteristic.
- Sexual exploitation, adult content, or solicitation of sexual services.
- Gambling, betting, lottery schemes or "get rich quick" promotion.
- Promotion of illegal drugs, contraband, hacking tools or piracy.
- Harassment, bullying, stalking or doxxing (sharing another person's private information without consent).
- Impersonating another person, a celebrity, a public figure, or MagicPlus staff.
3. Financial integrity
- No self-funding a Streamer account you control to inflate Magic XP, Magic Wall rank or goal progress.
- No use of stolen payment instruments or money-laundering activity of any kind.
- Chargeback abuse against a successfully delivered Interaction is treated as fraud (see the Refund & Cancellation Policy).
4. Streamer moderation rights
Streamers may configure blocked words, reject or skip a submitted Interaction, and set their own feature limits within platform rules. MagicPlus will not refund a Supporter because a Streamer chose to moderate their own stream.
5. Enforcement
Violations may result in a blocked message, a warning, a temporary feature suspension, or a permanent account ban depending on severity. Severe or repeated violations may be reported to law enforcement.
6. Reporting a violation
Report abuse, harassment or a suspected violation to support@magicplus.in, or for urgent safety/grievance matters, founder@magicplus.in.
Content Policy
1. Content standards
Messages, voice text and challenge submissions must be lawful, non-infringing, and appropriate for a live audience that may include minors watching a public stream.
2. Streamer discretion
A Streamer may reject any content at their sole discretion, including content that is technically compliant with these policies but that they simply do not wish to feature on their stream.
3. Platform enforcement
MagicPlus may block content, suspend accounts, or hold transactions to meet safety, fraud-prevention or legal requirements, independently of any action a Streamer takes.
4. Voice cloning safety
Custom Voice is limited to self-voice cloning with explicit consent. Celebrity, creator, streamer, public-figure or other third-party voice impersonation is not permitted without lawful authority. MagicPlus may revoke a clone, block further voice creation or suspend an account where misuse is detected.
5. Copyright and legal notices
If you believe content on MagicPlus infringes your copyright or other legal rights, contact founder@magicplus.in with: (1) a description of the material, (2) its location on MagicPlus (Reference ID, creator handle, or overlay context), (3) your contact details, and (4) a statement of good-faith belief that the use is unauthorised. We will review and act on valid notices, including removal and account action where warranted.